Square Appointments
Fill last-minute cancellations and gaps with a waitlist.
Keep your customers informed, engaged and ready to visit with real-time notifications and wait time estimates.
Say goodbye to no-shows with waitlist software.
During busy periods, having waitlist software can save you time and reduce stress by ensuring you can always fill unexpected gaps in your calendar.
Make life easier for you and your customers.
With Square Appointments waitlist feature let your customers easily add themselves to your waitlist when booking online if their preferred appointment date and time is unavailable.
You can also add customers to your waitlist from any device, no matter where you are, and review your waitlist at any time to fill your team’s schedule.
Maximise your time by filling gaps in your calendar.
If you have a gap in your schedule due to a cancellation, you can send an automated email / SMS notification to all waitlisted customers that have requested availability matching the appointment time.
Manage the waitlist from your dashboard or on your mobile customisation
Using the Square Appointments dashboard is easy when you’re at the front desk or in your office. If you’re on the go, you can still keep on top of your waitlist by using the Square Appointments app.
Adding customers to your waitlist is easy.
When a client is added to the waitlist, whether through the online booking site or added directly, the client will receive a notification that they’ve successfully been added to the waitlist.
Learn more about setting up waitlists with Square Appointments >
Add customers yourself from your Square Appointments dashboard or the Square Appointments app.
Allow your customers to add themselves by including a ‘Join waitlist’ call to action on your Square online booking site.
‘Square and Square Appointments have created more ease and systemised processes within my salon, making it easier to take on more people, expand my business and take away the stress of feeling like I’m being stretched in every direction.’
Lois Williamson
Owner of Si Belle Beauty, Essex, UK
Square Appointments is more than just a scheduling app.
Free online booking website
Create a website you can be proud of for free and without any technical skills. Add a booking feature so customers can book your services any time they want without any effort on your part.
Google Calendar sync
Have all the reservations booked on Square Appointments automatically transferred to your Google Calendar. See at a glance what time is taken and what is still available.
Multiple location management
Easily keep track of customers, employees and inventory across multiple locations. Always know what and who is in which location at what time. Make changes and updates to any location from your Square dashboard or the app.
Clearpay
Allow customers to pay in instalments with Clearpay. When a client makes a purchase, you get paid upfront immediately and your client pays four interest-free instalments over six weeks.*
*Late fees may apply. Eligibility criteria apply. See clearpay.co.uk for more details.
Staff management
Help your customers remember to show up or cancel by having Square send them automated confirmation and/or reminder messages. These can be sent by email or text message.
Confirmation and reminder messages
Help your customers remember to show up or cancel by having Square send them automated confirmation and/or reminder messages. These can be sent by email or text message.
Pick the plan for you.
No hidden fees. Change or cancel any time.
Custom pricing and discounts are available for qualifying businesses.
Free
The basics to run your own business while staying ahead of schedule.
for a single location.
Per transaction:
- 1.75% (in person)
Top Free Features:
- Unlimited staff accounts
- Custom booking website and social media integrations
- Integrated payments
- Automatic text and email reminders
- Automated contracts
Plus
More advanced features for growing teams that offer top-notch service.
per location.
Per transaction:
- 1.6% (in person)
Top Plus Features:
- Everything in Free
- Customer confirmation texts and emails
- Cancellation policy and fees
- Waitlist
- Appointments reports
Premium
A complete plan that meets complex booking and staff management needs.
per location.
Per transaction:
- 1.6% (in person)
Top Premium Features:
- Everything in Plus
- Advanced Access
- Select scheduling features from Square Staff
- Resource management
- Custom staff commissions
- Custom contract fields
Cancellation policies and no-show protection are available with Square Appointments Plus and Premium. You can get started with a 30-day free trial of Plus or Premium to see if it’s right for you. Start free trial.
Contact sales for custom pricing
For businesses that process over £200K in annual card sales, we can apply custom prices to transaction fees and hardware. This plan includes everything in Premium, a dedicated Account Manager and discounts on optional business tools, such as Square Online, Square Marketing and more. Contact sales
For payments taken online, by invoice or keyed in manually, see card-not-present processing rates.
Make the most of Square.
Square brings all your business needs together with an all-in-one solution.
FAQs
Waitlist management software enables businesses to collect customer information to create and organise a waitlist to fill schedule gaps caused by last-minute cancellations or reschedules. By automating this process, it saves businesses valuable time, reduces stress and increases revenue.
Waitlist management software works for a range of different business types including hair and beauty salons, spas, massage therapists, tattoo parlours, personal trainers, cleaning services and more.
A waitlist not only helps you fill last-minute schedule gaps but it also improves your customer experience, ensuring customers needing a last-minute appointment can take advantage of cancellations or rescheduled appointments.
Yes, we recommend that you do so as it’s a great way to acquire new customers. You can integrate Square Appointments with Instagram, Facebook and Google.
As many as you like. All plans offer unlimited staff accounts.
You can customise email confirmation and reminder messages. We hope to make it possible to customise text messages in the future.