Square Appointments Pricing
Square Appointments is a point-of-sale for bookings, payments and staff management. Appointments offers three monthly subscription plans, per location: Free, Plus and Premium. Each Plus and Premium plan includes a different set of features and tools and comes with a free 30-day trial, so you can choose the best plan for your business needs. You have the flexibility to upgrade or downgrade at any time. Custom pricing is also available for qualifying businesses. Learn more about which features are included in each plan below.
Subscription Plans
There are three simple plans for Square Appointments:
| Appointments Plan | Monthly Cost | Locations | Staff |
|---|---|---|---|
| Free | $0 per month for a single location. | One location only | Unlimited |
| Plus | $40 per month, per location. | Unlimited | Unlimited |
| Premium | $90 per month, per location. | Unlimited | Unlimited |
| Custom Pricing* | Contact sales | Unlimited | Unlimited |
Note: If you wish to use Appointments with Plus or Premium across multiple locations, you’ll be charged per location.
*Custom pricing and add-on tools
Businesses that process over $250k per year in card sales are eligible for custom pricing. Custom priced plans include all features in Premium, a dedicated account manager and discounted bundling of Square business tools listed below. Contact our Sales Team to add tools to any subscription.
Note: Your subscription pricing is the same across all locations on your account. For example, if one location has a subscription for Appointments Plus, another location for the same account will not have access to the Appointments Free Plan. Learn more about Square Appointments plans and features.
Processing Rates
With Square Appointments Free, you have the basics you need to manage bookings and payments for your business at no monthly cost for a single location. You will only pay Square’s standard processing rate of:
| Payment Type | Free Processing Rate | Plus Processing Rate | Premium Processing Rate |
|---|---|---|---|
| In-person card transactions | 1.9% for payments taken with Square Stand or Reader or 1.6% for payments taken with Square Register | 1.6% for payments taken with Square Stand, Reader or Register | 1.6% for payments taken with Square Stand, Reader or Register |
| Online payments (prepayments/no- show transaction fee) | 2.2% | 2.2% | 2.2% |
| Manually keyed-in or Card on File | 2.2% | 2.2% | 2.2% |
| Afterpay | 6% + 0.30¢ (excl. GST) | 6% + 0.30¢ (excl. GST) | 6% + 0.30¢ (excl. GST) |
Note: The rates above are only for card-present transactions processed through the Appointments app. If you use the Square Point of Sale app to process payments with your Appointments account, you will pay the standard processing fees outlined here.
Afterpay and Square Appointments
With Square Appointments and Afterpay, customers to pay for online or in person transactions in four instalments over six weeks.
- If you’re eligible, you can accept Afterpay payments in store via your Square Appointments POS app or via your Square Online website.
- Afterpay is available with Square Appointments Free, Plus and Premium plans.
- For all transactions, merchants get paid in full – immediately.
Learn more about Afterpay and Square.
Square sellers using Afterpay get paid the full amount at the time of purchase, minus a processing fee on the total order. Enabling Afterpay with Square is free — there are no monthly fees or startup costs. You only pay when you make a sale for in-person appointments. There are no processing fees charged on the remaining instalments or if your customer makes a late payment.
The fee to use Square Appointments and Afterpay is 6% + 30¢ (excl. GST) per sale.
Note: Afterpay rates are fixed and do not vary by subscription type, hardware, or custom pricing.
You can go to Payment Methods to enable or disable Afterpay at any time.
Note: The setting for In-person payments with Afterpay is global and applies across all Square products that can also take Afterpay payments in-person. This includes other online platforms such as Square Point of Sale, Square for Retail, Square for Restaurants and Virtual Terminal. There isn’t a way to enable/disable Afterpay only for Square Appointments at this time.
To see if you are eligible for Afterpay, visit our In-Person eligibility.
|
Promotion: Afterpay payments processed in-person will have a discounted processing rate of 1.6% (incl. GST) through 10th Sept 2022.
From 11th Sept 2022, all Afterpay in-person processing rates will be 6% + 30 cents (excl. GST) per transaction . |
Important to Note
Afterpay rates are fixed and do not vary by subscription type, hardware or custom pricing.
Afterpay acceptance is not yet available with Square Appointments Online booking sites.
Compare Square Appointments Free, Plus and Premium
To learn more about each plan, please review our Appointments Pricing Comprehensive List.
Note: Square Appointments Free, Plus and Premium plans are all supported on Square Reader, Square Stand and Square Register. All subscriptions include access to Square Support, Seller Community and Support Centre. All subscriptions can integrate with relevant third-party integrations found in App Marketplace.
Subscribe to Square Appointments
To subscribe to either the Square Appointments Plus or Premium plans:
Go to Account & Settings from your online Square Dashboard.
Click Business information > Pricing & Subscriptions.
Under ‘Subscription Pricing’, click Manage next to your Appointments plan.
Choose to upgrade to the Plus or Premium plan. If you do not have a payment method on file, you can also add this through the subscription flow.
Note: You can manage your Square Appointments subscriptions from your online Square Dashboard at any time. You can also pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off.
Appointments Subscription FAQs
There are three Square Appointments subscription plans: Free, Plus and Premium.
Square Appointments Free provides access to all the essential features you need to run your business.
Square Appointments Plus provides access to the core Appointments features to help you save time, expand your business and operate smoothly.
Square Appointments Premium gives you access to everything Square Appointments has to offer and is best for large teams and multi-location businesses.
If you have created staff accounts and they are assigned to more than two custom permission sets that determine their access level, you are utilising Advanced Access features. Advanced Access, which is included with Appointments Premium, allows you to define unlimited permission sets, set up commissions for your team, pull labour and sales reports, and more.
If you subscribe to Free or Plus, you will only be able to create one set of permissions for your team under Team Permissions. To change a staff member’s permission set:
- Go to the Staff tab on your Square Appointments Dashboard.
- Click the staff member that requires a changed permission set.
- Under Staff Member Permissions, select the Team Permissions permission set.
- If you see a message that this permission set does not have Appointments access enabled, click Enable team permissions for Appointments and follow the prompts to enable the proper permissions for this permission set to access Appointments.
- Click Save.
You can always edit permissions by editing the Team Permissions set in the Team Permissions settings on your Square Dashboard.
If you would like to keep access to create and assign unlimited custom permission sets, you will need to subscribe to either Appointments Premium or separately subscribe to Advanced Access.
You may see information of the new pricing plans and features in your Appointments mobile app, but subscribing to an Appointments plan can only be done through your online Square Dashboard.
Yes! Appointments will still be available at no monthly cost under the Free plan, which enables you to manage bookings and payments for a single location. However, some features will only be available to paying subscribers. You only pay for processing fees.
Yes, custom pricing is available to businesses who process more than $250k in card sales per year. With the custom pricing plans, you get access to all the features for free, and are eligible for subscription discounts on additional Square business tools. To find out if you’re eligible for custom pricing, please Contact Sales.
Any changes to your plan will be reflected in your next billing cycle (the first of the next month).
If you upgrade to the Plus or Premium plan, you will get access to those features immediately and your next bill will be prorated based on your activation date.
If you downgrade to the Plus or Free plan, you will get access to those features immediately, but we will not be able to provide a refund for any unused time under the paid subscription.
You can pause your subscription for up to three months — you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off. To learn more about pausing subscriptions, visit our Pause Subscription FAQ.
Yes. With Square Appointments Plus or Premium, you can select the location where you would like to use Square Appointments at. However, you cannot apply different plans to different locations, so any location you do not select with your Square Appointments plan will not be bookable.
You can select which location you would like the Free plan to be applied to. The data for your other locations will always be stored there, should you upgrade to a plan that manages multiple locations.
Please feel free to contact Square Support with any questions you may have. You can speak to our team via live chat, phone or email.
No — whether your client pays the prepayment on the booking site or you create the appointment in your dashboard and apply the prepayment, the rate charged should is the same. However, if you create the appointment and apply the prepayment, as a best practice, you should always receive credit card authorisation from your clients to save and charge a card on file.
If you have a no-show or cancellation policy in place that charges clients a fee for missing or canceling their appointment, your clients consent to this policy at the time of their appointment booking on your booking site. If you take bookings by phone, you should receive verbal consent and credit card authorisation from your clients to save and charge a card on file for future bookings.