Set up two-step verification

About two-step verification

When you set up and activate your Square account, you’ll be asked to enable two-step verification. Two-step verification is a tool that provides an extra layer of security for your Square account, protecting your account from unauthorised access.

You have three options for two-step verification:

• Receive an SMS message

• Use an authentication app

You can add multiple phone numbers to provide more options when receiving the verification code.

Once you set up your first verification method, you can select a backup method, either through an authentication app or a second phone number.

Before you begin

• You can set up two-step verification from your Square Dashboard.

• To set up two-step verification, you need a mobile phone number or an authentication app like Google Authenticator for iOS or Android, Microsoft Authenticator, or Authy. You can only use one authentication app at a time.

• If you don’t want to enter a verification code every time you sign in to the Square app or Square Dashboard, select Remember this device for 90 days. Every 90 days, you’ll need to sign in with a verification code. You can choose this option again once the 90 days are up.

Set up two-step verification

You can set up two-step verification in your Square Dashboard.

Enable two-step verification for team members

In addition to setting up two-step verification for yourself, you can set up two-step verification for team members on their own devices. Each time they sign in, they need their passcode and a verification code.

When you enable this setting:

• Existing team members will receive an email with instructions on how to complete the setup. If team members don’t enable two-step verification after reading the email, they’ll be required to do so the next time they sign in to their Square account.

• Any new team members you add will see a two-step verification setup when they create a new team member account.

To enable two-step verification for team members:

1. Sign in to your Square Dashboard and select Settings > Account & Settings > My business > Security.

2. Under Business two-step verification, toggle on Two-step verification for team members.

Add more two-step verification phone numbers

Once you enable two-step verification, you can add additional phone numbers or a different authentication app to access your Square account. To do so:

1. Sign in to your Square Dashboard and select Settings > Account & Settings > Personal Information > Sign in and security.

2. Under Two-step verification, select Manage two-step verification.

3. To add a new verified phone number to your account, select Add phone number and continue through the verification process.

Disable two-step verification

For account security, we recommend keeping two-step verification enabled on your account to help prevent fraud and unauthorised activity.

If you have enabled two-step verification for team members, you need to disable it first. To disable two-step verification for your team:

1. Sign in to your Square Dashboard and select Settings > Account & Settings > My business > Security.

2. For Business two-step verification, toggle off Two-step verification for team members.

To disable two-step verification for your business:

1. Sign in to your Square Dashboard and select Settings > Account & Settings > Personal Information > Sign in and security.

2. Under Two-step verification, click Manage two-step verification.

3. To remove a verified phone number, select Remove.

4. To disable two-step verification for your account, select Turn off two-step verification.

5. Enter the verification code you received via SMS message, voice call, or on your authentication app, then select Verify.

6. Select Turn off to confirm.

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