Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.
Start by searching our Support Centre or automated Square Support Assistant for easy to follow product guides, help articles and troubleshooting tips.
Explore our Seller Community or Square's YouTube channel to learn how other business owners are using Square to run and grow their business.
Square also has quick support resources built into our Point of Sale app, Square Terminal, and Square Register.
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You can contact Square Customer Success through live chat, phone or email — our number is 1800 760 137. We’re available from Monday to Friday, 9am to 5pm, Melbourne time.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line. |
Support Centre
The Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square.
Go to squareup.com/help.
Square Support Assistant
Access our automated support assistant to find answers to your questions 24/7. Use a compatible web browser such as Google Chrome, Firefox, Edge or Safari to browse through common topics or search keywords.
Visit squareup.com/help.
Scroll to the bottom of the page and click Ask our support assistant. Alternatively, click Contact in the top banner.
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Enter a few keywords or short phrases for the best results.
In-app support
Get help, view tutorials and order a new Square Reader all within the Square Point of Sale app, Square Terminal or Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.
- Tap ≡ More from the navigation bar at the bottom of your screen.
- Tap Support > Get help.
- Select one of the topics or tap How can we help you? to search Square’s support resources by question, keyword, or topic.
- Tap ≡ More from the navigation bar at the bottom of your screen.
- Tap Support > Tutorials and tours to select a topic you want to learn more about.
- Tap ≡ More from the navigation bar at the bottom of your screen.
- Tap Support > Order hardware.
- Tap Order Reader to browse Square hardware.
Seller Community
Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.
- Go to sellercommunity.com and click Sign In.
- Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.
Feel free to introduce yourself in our New to Square Board, join a Square Local Community or subscribe to Product Update Release Notes.
Video Support
If you prefer to watch a video tutorial, Square's YouTube channel has a library full of videos or webinars to help you get the most out of your Square account.
Learn how you can use Square for your business:
We are constantly updating our YouTube channel—subscribe and turn on alerts to be notified when we upload new content.
Square Support
We are aware Square sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services.
Often the fastest way to contact Square Customer Success, chat is the preferred support method of many Square sellers. Start your chat by providing our support team information about your business’s needs. You will be paired with the first available team member.
- From our Support Centre homepage, click Contact on the top right.
- Select an option or type ‘contact’ in the chat.
- Select Chat > Chat with Square Support.
- Select a location, then click Next.
- Click Chat with us to chat with someone from our team.
Note: Live messaging is available from Monday to Friday, 9:00 am to 5:00 pm AET.
You can call Square Support on 1800 760 137. Live messaging is available from Monday to Friday, 9:00 am to 5:00 pm AET.
There may be a wait when you call, so feel free to use our call back option if you can’t wait on the line. Please note, we can only discuss account information with an authorised representative.
To access your customer code:
- Log in to your Square account.
- From Square Support Centre, click Ask our support assistant.
- Type ‘customer code’ in the chat and click on the Customer Code link.
- Select your location > Next.
- Your customer code will appear with our contact options.
Note: This customer code is used to validate your Square account. Treat it as you would any other sensitive account information.
Tweet our local support team @squaresupport for fast responses to simple questions, or check out current discussions on Facebook.
You can also check out our Instagram @squareau or TikTok @square.au for content showcasing our Australian sellers.
Feedback
Your experience and feedback are important to us. You may receive an email survey a few days after contacting Square Support for feedback about your support experience.