Square Appointments
Resource booking and management system
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What is resource booking?
Resource booking (resource management) allows you to set up specific rooms, stations or equipment and assign them to services. When those services are booked, the resources are automatically booked at the same time so that you don’t get double booked when a resource is unavailable. You can also use resources to help you restrict the number of appointments for the same time slot, such as treatments, a private shopping appointment or meetings.
Easily manage resources with Square Appointments
Create resources - like rooms, stations, or chairs – and assign them to your services that require them. You can create an unlimited amount of resources and assign them to specific locations. When those services are booked, the resources are automatically blocked at the same time so that you don’t get doubled booked when a resource is unavailable.
Room booking
Create resources for rooms such as treatment rooms, meeting rooms or classrooms.
Equipment booking
Set up resources for equipment required for different services such as beauty devices, exercise equipment or cleaning machinery.
Workstation booking
Create resources for workstations or chairs so you never run out of space in your salon, office or workshop.
Set up resources in minutes
Creating resources is easy from your online Square Dashboard, Square Appointments app or on the Square Register. Simply choose a name for your resource (e.g. Massage room), add a description, select the appropriate business location and you’re done.
Avoid mistakes
Manually managing resource bookings using spreadsheets can lead to unintended mistakes. Eliminate errors by using the resource management software included in Square Appointments.
Assign resources to services
To ensure you don’t double book resources, you can assign resources to services. Select which service requires a resource and choose the resource you’d like to assign. When the service is booked, Square Appointments will automatically block off one of the available resources preventing double bookings on another appointment.
Assigning resources across multiple locations
If a certain service is available at different locations of your business, you can assign resources to one, some, or all of your locations.
Limit the number of appointments available at the same time
Resources can also help you restrict the number of appointments during the same time slot. For example, you might have three staff members available for a luxury spa experience, but you only want to have one appointment at any given time. In this case, you can name your resource ‘luxury spa’, and assign it to the relevant service so only one luxury spa appointment can be booked online for any given time slot.
Setting up resource booking is easy.
Manage resources from your Appointments dashboard, on the Square Appointments app or from your Square device.
Select the service which requires a resource.
Turn on Resource required for this service.
In the Assigned resources section, tap Select resource and select the resource(s) you’d like to assign to the service.
Resource management is available with Square Appointments Premium. You can get started with a 30-day free trial of Premium to see if it’s right for you. Start free trial.
Square Appointments is more than just a scheduling app.
Free online booking website
Let your customers find and book your services online 24/7 with an easy-to-use website that reflects your style. Choose the colours, layout and pages that give the best first impression.
Reminder and confirmation messages
Specify when and how your customers receive reminder and confirmation messages regarding their appointments.
Multiple location management
Sync your schedules across multiple business locations and easily transfer stock in real time.
Cancellation policy and no-show fees
Create an enforceable fee policy for last-minute cancellations and no-shows.
Social integrations
Integrate your Square Appointments online booking site with Instagram, Facebook or Google to make it easier for customers to discover and book with you.
Staff Management
Empower your employees with team management tools, including individual employee accounts and tiered commissions.
All-in-one integrated payment solution
Accepting payments with Square Appointments is as fast, painless and secure as possible, with no extra fees, no long-term contracts and no tricks. Just payment processing you can depend on so that you never miss a sale.
- Whether you’re selling in person, online or on the go, Square can help you process nearly any kind of payment, any way you want.
- Square hardware is built for every business. Quick to set up, reliable during the busiest checkouts and so flexible you can accept all major kinds of payment.
- Security is engineered into our products. We follow industry requirements to monitor your account for suspicious activity and support PCI compliance.
We’re trusted by Australian businesses.
‘That was why I was really keen to get on board with Square – because I knew that they could manage everything for me.’
Phoebe Simmonds
Founder, The BLOW
Blow dry salon, Melbourne
‘Square has made our lives easier and helped us run our business through three locations. It allows us to concentrate on what we are good at, that’s cutting hair.’
Shaun Ash
Co-owner Beef’s Barbers
‘It’s so helpful that each employee has a login and can use their own device to access Square Appointments to accept, decline or change appointments with ease, wherever they are.’
Romain Lambert
Founder, Kawada Hair Studio
‘Square seemed like an obvious choice to me. I love the fact that you can opt for an appointments booking system that is connected to a booking site, so it takes all of the reservation admin work out of staff hands, meaning we don’t require a receptionist.’
Kizzi
Owner, Kenneth Geoffrey’s
Barber, Melbourne
‘Square Appointments allows us to have a precise view of all appointment details, collate staff calendars and create/edit appointments as the owner on behalf of the employees. This leaves almost no room for miscommunication.’
Mikey
Co-owner, Shred Culture Tattoo
Tattoo studio, Byron Bay
‘Square Appointments looks after itself. Once you have your appointment options and durations entered the patients are able to easily book and cancel at any time, day or night.’
Christine
Owner, Cosmetic Injectables
Kingston, ACT
Pick the plan for you
No hidden fees. Change or cancel at any time.
Custom pricing and discounts are available for qualifying businesses in Australia.
Free
The basics to run your own business while staying ahead of schedule.
for a single location.
Processing rate per transaction:
- 1.6%
Top Free Features:
- Unlimited staff accounts
- Custom booking website and social media integrations
- Integrated payments
- Automatic text and email reminders
- Automated contracts
Plus
More advanced features for growing teams that offer top-notch service.
per location.
Processing rate per transaction:
- 1.6%
Top Plus Features:
- Everything in Free
- Customer confirmation texts and emails
- Cancellation policy and fees
- Schedule classes
- Waitlist
- Appointments reports
Premium
A complete plan that meets complex booking and staff management needs.
per location.
Processing rate per transaction:
- 1.6%
Top Premium Features:
- Everything in Plus
- Advanced Access
- Select rostering features from Square Staff
- Resource management
- Custom staff commissions
- Custom contract fields
Resource management is available with Square Appointments Premium. You can get started with a 30-day free trial of Premium to see if it’s right for you. Start free trial.
1.6% card present rate applies for Square Sellers who sign up on or after 30 May 2024, or who signed up prior to this date and subscribed to Square Appointments Plus or Premium. The rate of 1.9% will apply for all other Square Sellers who signed up prior to this date when using Square Reader, Square Stand or Tap to Pay, as listed in the Square Fee Schedule.
Contact sales for custom pricing
If your business processes over $250K in card sales per year, you may be eligible for custom pricing packages. This would include everything in Premium, a dedicated Account Manager in Australia and discounts on optional business tools, such as Square Online, Square Loyalty and more. Contact sales
For payments taken online, by invoice or keyed in manually, see card-not-present processing rates.
Make the most of Square.
Square brings all your business needs together with an all-in-one solution.
FAQs
Resource management allows you to set up specific rooms, stations or machines and assign them to services so you never get double booked.
Many different business types can benefit from resource management including:
- Beauty and personal care businesses that need to reserve treatment rooms and salon equipment.
- Fitness businesses that require certain studios or fitness equipment to run sessions.
- Car servicing businesses that need bays available to service vehicles.
- Cleaning businesses that require specific cleaning equipment to complete jobs e.g. steam carpet cleaning.
- Professional services that need to allocate meeting rooms for appointments that require privacy.
- Educational institutions and schools that need to allocate classrooms for private lessons.
No, you can set up as many resources as you need.
Resource management is included within Square Appointments Premium. For a single location business, this costs $90/mo. Custom pricing is available for businesses that process over $250k per year, including everything in Premium, a dedicated Account Manager and discounted bundling of Square business tools. Contact sales to learn more.
Assigning resources to services is easy.
From the Appointments Dashboard
- Navigate to the Items section of your online Square Dashboard > Services.
- Select the service which requires a resource.
- Toggle on Resource required.
- Select the resource(s) you’d like to assign to the service. When the service is booked on an appointment, one of these assigned resources will also be booked.
- Tap Save.
Note: If you have different variations on a service, you can assign different resources to your variations as well.
From the Appointments App
- Open the Square app > tap on Items & Services > All Services
- Select the service which requires a resource.
- Turn on Resource required for this service.
- In the Assigned resources section, tap Select resource and select the resource(s) you’d like to assign to the service.
- Tap Save.
From Square Register
- Tap on the down arrow and navigate to Items.
- Tap All Services > select the service which requires a resource.
- Toggle on Resource required for this service.
- Tap the Assigned resources section and select the resource(s) you’d like to assign to the service.
- Tap Select.