Square Appointments
Fill last-minute cancellations and gaps with a waitlist
Say goodbye to no-shows with waitlist software.
During busy periods, having waitlist software can save you time and reduce stress by ensuring you can always fill unexpected gaps in your calendar.
Make life easier for you and your customers.
With Square Appointments waitlist feature let your customers easily add themselves to your waitlist when booking online if their preferred appointment date and time is unavailable.
You can also add customers to your waitlist from any device, no matter where you are, and review your waitlist at any time to fill your team’s schedule.
Maximise your time by filling gaps in your calendar.
If you have a gap in your schedule due to a cancellation, you can send an automated email / SMS notification to all waitlisted customers that have requested availability matching the appointment time. Your customers can then book that appointment time immediately via your online booking site.
Secure revenue
By filling appointment times that would have been lost to last-minute cancellations or reschedules, you can secure revenue for your business.
Manage the waitlist from your Square Dashboard or on your mobile
Using the Square Appointments dashboard is great when you’re at the front desk or in your office. If you’re on the go, you can still keep on top of your waitlist by using the Square Appointments app.
Adding customers to your waitlist is easy
When a client is added to the waitlist, whether through the online booking site or added directly, the client will receive a notification that they’ve successfully been added to the waitlist.
- Add customers yourself from your Square Appointments dashboard or the Square Appointments app.
- Allow your customers to add themselves by including a ‘Join waitlist’ call to action on your Square online booking site.
Learn more about setting up waitlists with Square Appointments
Start using Square Appointments today.
Scheduling that puts time in your hands.
Square Appointments is more than just a scheduling app.
Free online booking website
Let your customers find and book your services online 24/7 with an easy-to-use website that reflects your style. Choose the colours, layout and pages that give the best first impression.
Afterpay
Allow customers to pay in instalments with Afterpay. When a client makes a purchase, you get paid up front immediately and your client pays four interest-free instalments over six weeks*.
*Late fees may apply. Eligibility criteria apply. See afterpay.com for more details
Reminder and confirmation messages
Automatically send your customers reminder and confirmation messages ahead of their appointment to avoid no shows.
Cancellation policy and no-show fees
Sometimes customers need (or just want) to cancel. Encourage them to do so in good time with a robust cancellation policy backed by no-show fees. You can even send them an automatic reminder so they don’t forget to let you know if their plans change.
Multiple location management
Efficiently manage bookings and resources across all of your locations from one dashboard.
Staff management
Empower your employees with team management tools, including individual employee accounts and tiered commissions.
All-in-one integrated payment solution
Accepting payments with Square Appointments is as fast, painless and secure as possible, with no extra fees, no long-term contracts and no tricks. Just payment processing you can depend on so that you never miss a sale.
- Whether you’re selling in person, online or on the go, Square can help you process nearly any kind of payment, any way you want.
- Square hardware is built for every business. Quick to set up, reliable during the busiest checkouts and so flexible you can accept all major kinds of payment.
- Security is engineered into our products. We follow industry requirements to monitor your account for suspicious activity and support PCI compliance.
We’re trusted by Australian businesses.
‘That was why I was really keen to get on board with Square – because I knew that they could manage everything for me.’
Phoebe Simmonds
Founder, The BLOW
Blow dry salon, Melbourne
‘Square has made our lives easier and helped us run our business through three locations. It allows us to concentrate on what we are good at, that’s cutting hair.’
Shaun Ash
Co-owner Beef’s Barbers
‘It’s so helpful that each employee has a login and can use their own device to access Square Appointments to accept, decline or change appointments with ease, wherever they are.’
Romain Lambert
Founder, Kawada Hair Studio
‘Square seemed like an obvious choice to me. I love the fact that you can opt for an appointments booking system that is connected to a booking site, so it takes all of the reservation admin work out of staff hands, meaning we don’t require a receptionist.’
Kizzi
Owner, Kenneth Geoffrey’s
Barber, Melbourne
‘Square Appointments allows us to have a precise view of all appointment details, collate staff calendars and create/edit appointments as the owner on behalf of the employees. This leaves almost no room for miscommunication.’
Mikey
Co-owner, Shred Culture Tattoo
Tattoo studio, Byron Bay
‘Square Appointments looks after itself. Once you have your appointment options and durations entered the patients are able to easily book and cancel at any time, day or night.’
Christine
Owner, Cosmetic Injectables
Kingston, ACT
Pick the plan for you
No hidden fees. Change or cancel at any time.
Custom pricing and discounts are available for qualifying businesses in Australia.
Free
The basics to run your own business while staying ahead of schedule.
for a single location.
Processing rate per transaction:
- 1.6%
Top Free Features:
- Unlimited staff accounts
- Custom booking website and social media integrations
- Integrated payments
- Automatic text and email reminders
- Automated contracts
Plus
More advanced features for growing teams that offer top-notch service.
per location.
Processing rate per transaction:
- 1.6%
Top Plus Features:
- Everything in Free
- Customer confirmation texts and emails
- Cancellation policy and fees
- Schedule classes
- Waitlist
- Appointments reports
Premium
A complete plan that meets complex booking and staff management needs.
per location.
Processing rate per transaction:
- 1.6%
Top Premium Features:
- Everything in Plus
- Advanced Access
- Select rostering features from Square Staff
- Resource management
- Custom staff commissions
- Custom contract fields
1.6% card present rate applies for Square Sellers who sign up on or after 30 May 2024, or who signed up prior to this date and subscribed to Square Appointments Plus or Premium. The rate of 1.9% will apply for all other Square Sellers who signed up prior to this date when using Square Reader, Square Stand or Tap to Pay, as listed in the Square Fee Schedule.
Contact sales for custom pricing
If your business processes over $250K in card sales per year, you may be eligible for custom pricing packages. This would include everything in Premium, a dedicated Account Manager in Australia and discounts on optional business tools, such as Square Online, Square Loyalty and more. Contact sales
Waitlist is available with Square Appointments Plus and Premium. You can get started with a 30-day free trial of Plus or Premium to see if it’s right for you. Start a free trial. 6% + 30 cents per transaction (excl. GST) for Afterpay transactions.
FAQs
Waitlist management software enables businesses to collect customer information to create and organise a waitlist to fill schedule gaps caused by last-minute cancellations or reschedules. By automating this process, it saves businesses valuable time, reduces stress and increases revenue.
Waitlist management software works for a range of different business types including hair and beauty salons, spas, massage therapists, tattoo parlours, personal trainers, cleaning services and more.
A waitlist not only helps you fill last minute schedule gaps but it also improves your customer experience, ensuring customers needing a last minute appointment can take advantage of cancellations or rescheduled appointments.
As many as you like. All plans offer unlimited staff accounts.
You can customise email confirmation and reminder messages. We hope to make it possible to customise text messages in the future.