Manage orders from your Square Online site FAQ
About Square Online orders
Orders from your Square Online site can be fulfilled and managed in a few different ways, from either your Square Dashboard or Square Point of Sale. You can also set up printing and order notifications to fit your workflow.
Before your begin
Be sure to set up a Square Online account. Learn how to Get started with Square Online. To set up fulfilment and manage online orders, be sure to also have access to your Square Dashboard or Square Point of Sale.
Set up and work with Square Online orders
Online orders can be fulfilled in multiple ways depending on business need. To learn more, check out how to set up:
Note: Non-physical items don’t use standard fulfilment methods so you won’t see these options for those item types.
When a customer places an order, you’ll receive an in-app notification, and you can accept and update an order’s progress as you prepare and finish the order. Learn how to Manage online orders with Square for more details, or check out how to Manage Square Online from Square Point of Sale.
You can automatically print tickets for pickup and local delivery orders from Square Online with compatible kitchen printers. To start:
- From your Account & Settings page, go to Fulfilment > Pickup & Delivery.
- Select Edit by the location you want to manage ticket printing for.
- Go to either the Pickup or Delivery tab.
- In the Workflow section, choose when pickup and delivery order tickets should print.
- Select Save when finished.
If you print order tickets based on the pickup and delivery time, order tickets will print based on how much prep time is required before the order is due. If you print order tickets as soon as the order is placed, all order tickets will print immediately, even when the order is scheduled for a future pickup or delivery time.
Learn more about how to Print order tickets and set up printed tickets for Orders in Square Point of Sale.
If you automatically assign pickup and local delivery times with Square Online, you can mitigate receiving a high number of simultaneous orders by limiting how many you can take every 15 minutes. To learn more, check out how to Limit pickup and local delivery orders from Square Online.
Square Online order notifications
If you don’t want Square Online order notifications going to your Square account email address, you can update settings in Square Online to send notifications to as many as three different emails. You can also completely disable notifications if you prefer not to receive any. To update your Square Online order notification preferences:
- From your Square Online Overview page, go to Settings > Notifications or Shared Settings > Notifications.
- Select Set up.
- Select Send orders from all locations to the same email(s) if all locations will receive order emails to the same email address(es). Enter up to three email addresses separated by commas.
- Select Send to custom email addresses by location if each location will receive order emails to different email address(es). Under each location, toggle on Notifications and enter up to three email addresses separated by commas.
- Select Save when finished.
On the Notifications page, you can toggle off New order emails at any time to disable them. You can also disable notifications for specific locations.
When a customer places an order through your website, they’ll receive a receipt from the Square Online site only. Learn how to Customise email and text alerts from Square Online for details.
Note: You can also send a customer a digital receipt with Square at any time from your Square app or Square Transactions page in Dashboard.
Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder and add the following email addresses to your contacts:
- hello@weebly.com
- noreply@weebly.com
- no-reply@weebly.com
- hello@emails.weebly.com
- noreply@promote.weebly.com
- no-reply@editmysite.com