FAQ
Questions you might have, answered all in one place.
General
Is Square Appointments right for my business?
Square Appointments is built to work with businesses of any size looking for a scheduling and point-of-sale system, including hair salons, beauty salons, nail salons, day spas, med spas, fitness businesses and other service professionals who need to book their time. If you use Timely, Kitomba, Shortcuts or Acuity Scheduling, Square Appointments will likely fit more of your needs with our easy-to-use interface.
What features are included with Square Appointments?
Square Appointments has three monthly pricing plans: Square Appointments Free, Square Appointments Plus and Square Appointments Premium. Each plan includes different features to fit your business needs. The Square Appointments Premium plan includes everything in Square Appointments Plus, which includes everything in Square Appointments Free. Custom includes everything in Square Appointments Premium as well as discounts on additional Square business tools. Eligibility required.
To see a complete list of features for each plan, visit our pricing page.
What hardware or equipment will I need?
Square Appointments works on any desktop, tablet or smartphone web browser. You can also access it from the free Square Appointments app, available on the App Store or Google Play.
Square Appointments also seamlessly integrates with Square hardware. Take payments right out of the box with Square Register, check out using Square Stand or use our POS software anywhere with Square Terminal.
Can I add booking with Square Appointments to my existing website?
Yes! If you already have a website, you can drag and drop an online booking flow using our widget or even create a booking button for your site. If you don’t have a website, you can still use your free online booking site or create a Square Online site.
Getting started
How do I get started with Square Appointments?
You can get started with Square Appointments by creating a Square account and heading to the Appointments section of your online Square Dashboard. Create staff, add services and set up your online booking site. Square Appointments is completely free for businesses with a single location that want a customisable online booking site so your customers can book appointments with you 24/7.
How do I switch from Square Point of Sale to Square Appointments?
You can switch from Square Point of Sale to Square Appointments by creating your Square Appointments account here. You’ll be able to use your existing features and setup. The only new setup will be for added functionality included with your Square Appointments account, such as your services and online booking site.
How can I switch from my current solution?
You can bulk import your customer list and inventory list to quickly get up and running with Square Appointments.
If you have more information you would like to transfer from your existing solution to Square Appointments, such as appointment history and future appointments, you can work with a specialist to help you get onboarded, migrate your data and get your Square Appointments account set up. To get started, please contact sales and learn more about our services here.
How long does it take to get trained?
Square Appointments is so intuitive, there’s no training required. Really.
How long will it take to set up my account?
Getting set up to accept bookings and card payments with Square only takes a few minutes. You can set up additional services and items as you see fit to take advantage of our entire suite of products.
What if I have a question about setting up Square Appointments?
Our highly trained support team is available via phone, email or chat. You can also learn from our Seller Community or visit the Support Centre 24/7 to find useful tips, articles and thorough video walkthroughs.
Pricing and fees
How much does Square Appointments cost?
Pricing for Square Appointments is based on the features that fit your business best. There are three monthly plans: Square Appointments Free, Square Appointments Plus and Square Appointments Premium, and each is on a per-location basis. Custom pricing is available for businesses with a high processing volume. Visit our pricing page for more details.
What are the payment processing fees?
The processing rate on the Square Appointments Free plan is 1.6% for every in-person tapped (mobile payment), inserted (chip + PIN card) and swiped card payment.
Are there any hidden fees I should be aware of?
Nope. There are no long-term contracts, startup fees, authorisation fees, statement fees, PCI-compliance fees or business card fees. Just pay when you use it. That’s it.
What cards can I accept with Square Appointments? Does the fee I pay vary by card?
You can accept every major card – Visa, Mastercard, eftpos and American Express – all for the same rate.
Can I set up an online booking website with Square Appointments?
Yes! If you already have a website you can add a Book Now button to your site. If you don’t have a website, you can create a Square Online booking website for free with any Square Appointments subscription.
For more information on other Square Online plans or applied processing rates, learn more here.
1.6% card present rate applies for Square Sellers who sign up on or after 30 May 2024, or who signed up prior to this date and subscribed to Square Appointments Plus or Premium. The rate of 1.9% will apply for all other Square Sellers who signed up prior to this date when using Square Reader, Square Stand or Tap to Pay, as listed in the Square Fee Schedule.
Payments and protection
What methods of payment can my customers use?
You can accept cards, cash, Afterpay, cheques and gift cards.
How do I take a payment with Square?
You can easily accept payments with Square hardware connected to your phone or tablet, through digital invoices or through your computer.
In-person and online processing fees:
6% + 30 cents per transaction (excl. GST) for all in-person Afterpay transactions and through Square Online, Square Online Checkout and Square Web Payments SDK.
Late fees may apply. Eligibility criteria apply. See afterpay.com for full terms.
Does Square Appointments work with my existing business tools and services?
From accounting apps like Xero and eCommerce solutions like Wix to intake forms created with JotForm, Square is compatible with many apps. Connect in just a few steps, sync your data and manage apps directly from your Square Dashboard. See our Integrations page here.
What does Square do to help with fraud protection?
Our systems monitor your payments to keep an eye on suspicious transactions. Machine learning and human expertise work hand in hand to adapt our technology to the shifting fraud landscape every day. And our team of fraud experts gets in touch with you if we notice anything unusual.
How quickly can I access my funds from Square sales?
Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 12.00 a.m. Melbourne time, set your close-of-day time after your business’s closing time to make sure you receive a single transfer for a full day’s business activity. A close of day after 12.00 a.m. will delay your transfer by one business day. Learn more about your transfer schedule options.
You can easily transfer schedule options.
How much does it cost to use Afterpay?
Merchants using Afterpay get paid upfront at the time of purchase, minus a processing fee on the total order.
*In-person and online processing fees:
6% + 30 cents per transaction (excl. GST) for all in-person Afterpay transactions and through Square Online, Square Online Checkout and Square Web Payments SDK.
Late fees may apply. Eligibility criteria apply. See afterpay.com for full terms.*
Can I take payments without a signal or when there is an outage?
Yes, with offline payments, you can accept payments when your internet goes down or on the rare occasion that Square experiences a service outage. Payments taken are then automatically sent through when you regain connectivity. Please see this page for more information on do’s, don’ts and compatibility requirements.
Compatibility
Does the app work with my iPhone, iPad or Android™ device?
Yes, it does.
Does Square Appointments connect to printers or other hardware?
Yes, Square works with multiple printers and many other checkout accessories. For a full list of hardware accessories, check out our shop.
Can I manage my inventory from my point of sale?
Square inventory management lets you keep a clear count of in-stock items in your item library. With inventory enabled, the stock count updates based on sales from the Square app, Square Invoices and for orders shipped through your online store.
Can I sell online with Square Appointments?
Square Online powers your online business with heaps of eCommerce features. Square automatically syncs across your online store and POS, so it’s easy to keep track of orders, items and inventory.
Does Square Appointments work with my existing business tools and services?
From accounting apps (Xero) and eCommerce solutions (Wix) to intake forms (JotForm), Square works with apps for any need. Connect in just a few steps, sync your data and manage apps right from your Square Dashboard.
Start booking appointments.
No credit card required. No long-term commitments.