Frequently asked questions

How do I get started with Square Appointments?
You can get started with Square Appointments by creating a Square account and heading to the Appointments section of your online Square Dashboard. Create staff, add services and set up your online booking site. Square Appointments is completely free for single point-of-sale businesses that want a customisable online booking page. Let your customers book appointments 24/7 with Square Appointments. Pricing for Square Appointments is based on the features that best fit your business. There are three monthly plans: Free, Plus and Premium, and each is on a per-location basis.

How can I switch from my current solution?
You can bulk import your customer and inventory lists to get up and running with Square Appointments on your own.

If you have more information that you would like to transfer from your existing solution to Square Appointments, such as appointment history and future appointments, you can work with a specialist to help with onboarding, migrate your data and get your Appointments account set-up. To get started, please contact sales and learn more about our services here.

How long will it take to set up my account?
Getting set up to accept bookings and payment cards on Square only takes a few minutes. You can set up additional services and items as you see fit to take advantage of our entire suite of products.

How do I switch from Square Point of Sale to Square Appointments?
You can switch from Square Point of Sale to Square Appointments by creating your Appointments account here. You’ll be able to use your existing features and setup. The only new setup will be for the added functionality included with your Appointments account, such as your services and online booking site.

How long does it take to get trained?
Square Appointments is so intuitive that there’s no training required. Really.

What if I have a question about setting up Square Appointments?
Our highly trained support team is available via phone or email. You can also learn from our Seller Community or visit the Support Centre 24/7 to find useful tips, articles and thorough video walkthroughs.

How much does Square Appointments cost?
Pricing for Square Appointments is based on the features that best fit your business. There are three monthly plans: Free, Plus and Premium, and each is on a per-location basis. Custom pricing is available for businesses that process over €100K per year. Visit our pricing page for more details.

Are there any hidden fees or commissions I should be aware of?
Nope. There are no required long-term contracts, start-up fees, authorisation fees, statement fees, PCI-compliance fees or business card fees. Just pay your monthly subscription fee (if applicable) and each time that you take a payment… and that’s it.

What are the payment transaction fees?
For card-present payments, the transaction rate is 1.75% + VAT. For card-not-present payments, the transaction rate is 2% + VAT for manually entered transactions, 2.5% + VAT for Invoices, Virtual Terminal and Card on File payments, and for our online payment products it’s 1.4% + 25c + VAT for EEA and EU cards and 2.9% + 25c + VAT for UK and non-EEA cards.

What cards can I accept with Square Appointments? Does the fee I pay vary by card?
You can accept every major card – Visa, Mastercard, American Express and Maestro – all for the same rate.

What methods of payment can my customers use?
You can accept cards, cash, cheques and eGift Cards.

Can I take payments without a signal or when there is an outage?
Yes, with offline payments, you can accept payments when your internet goes down or on the rare occasion that Square experiences a service outage. Payments taken are then automatically sent through when you regain connectivity. Please see this page for more information on dos, don’ts and compatibility requirements.

What does Square do to help with fraud protection?
Our systems monitor your payments to keep an eye on suspicious transactions. Machine learning and human expertise work hand in hand to adapt our technology to the shifting fraud landscape every day. And our team of fraud experts contacts you if we notice anything unusual.

How do I take a payment with Square?
You can easily accept payments with Square hardware connected to your phone or tablet, through digital invoices or through your computer.

How quickly can I access my funds?
Funds from Square transactions are available in one to two working days.

Does the app work with my iPhone, iPad or Android device?
Yes, it does.

Can I manage my inventory from my point of sale?
Square inventory management lets you keep a clear count of in-stock items in your item library. With inventory enabled, the stock count is updated based on sales from the Square app, Square Invoices and for orders dispatched through your online store.

Does Square Appointments work with my existing business tools and services?
From accounting apps (Xero) and eCommerce solutions (Wix) to intake forms (Cognito), Square works with apps for any need. Connect in just a few steps, sync your data and manage apps directly from your Square Dashboard.

Does Square Appointments connect to printers or other hardware?
Yes, Square works with multiple printers and many other checkout accessories. For a full list of hardware accessories, take a look at our shop.

Can I sell online with Square Appointments?
Square Online powers your online business with loads of eCommerce features. Square automatically syncs across your online store and POS, so it’s easy to keep track of orders, items and inventory.